Voluntary recall issued for Black Diamond Neve crampons

Posted by Daniel Middleton on 03/06/2024
Neve crampon recall

Black Diamond is voluntarily recalling its Neve Strap Crampon and related accessories and spare parts.

This recall affects all green 2024 Neve Strap Crampons (style #400073) that were sold between January and May 2024 (see specific details below). Also included in the recall are the Neve Strap Binding Accessory Kit (style #400683) and Neve Strap Heel Cup Screw & Nuts (style #400687). This recall does not apply to the Neve Pro Crampon models or previous orange-coloured versions of the Neve Strap Crampon.

The reason for the voluntary recall is related to the screws that connect the plastic heel cup to the aluminium heel unit of the Neve Strap Crampon. These screws can loosen and allow the heel cup to detach from the crampon, posing a fall hazard. There have been three reported instances of this happening in the field with no reported injuries.

Black Diamond offers a full refund on the Neve Strap Crampon

For EUROPE based customers please follow the recall instructions here.

If you want to connect with the Black Diamond customer service team, please contact via mail: warranty@blackdiamond.eu or by phone: +43 12537 459 333

Affected Products

All green Neve Strap Crampons (style #400073) sold between January and May 2024 with date codes 01-2021, 05-2022, 07-2023, 01-2024, and SS1271 are addressed with this voluntary recall.

The date code is embossed on the rubber heel strap pull tab and can also be found on the underside of the toe piece under the anti-balling plate (see images below).

Date on rubber pull tab and on toe piece under antiball plate


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